The IT Helpdesk / Technical Support will be responsible for providing technical assistance to computer system users / employees of the company and resolve difficulties concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
  • At least one (1) year of related work experience as an IT Helpdesk / Technical Support or similar capacity
  • Basic familiarity with the following technologies:
    • Microsoft products and application (Windows desktop, servers, Exchange)
    • Linux products (RHEL, CentOS, Ubuntu)
    • VMWare products (ESX, vcenter, vsphere)
    • Hardware troubleshooting and computer assembly
    • Troubleshooting skills in networking concepts (VPN, DNS, LAN)
    • Escalation, ticketing systems
  • Willing to do a 24/7 rotating schedule including holidays
  • Can work under pressure and multi-task
  • Willingness to be trained