Responsibilities: 工作職责

·         Real time monitoring of all mediums of enquiries and ensures the quality of service is keeping in the same line with our service level agreement.       

  實施監控所有詢問媒體,確保服務質量與我們的服務水平協議保持一致。

·         Records and classifies the Key Performance Indicators set by the CS Manager.  Monitors the compliance and gives feedback for any misaligned performance.       

  將客服經理設置的關鍵性能指標進行分類與記錄。遵循監控法規,對不合規情況進行反饋

·         Executes and implements on-going quality improvement processes, working with interdepartmental teams and gives feedback to CSD management team.         

執行實施正在進行的質量改進流程,內部需要團結合作,并向客服部門提供反饋意見。

·         Helps in maintaining product and service consistency throughout the product/service cycle.       

始終保持產品和服務的一致性。

·         Prepares statistical reports from data coming from different QA activities and testing.       

  從各種質量測試活動中獲取相關數據以完成統計報告。

·         Conducts researches and benchmarks for process improvement and trends in Quality Cont對流程改進和質量監控進行研究分析。

Requirements:任職要求:

·          Candidate must possess at least a Bachelor’s/College Degree, Major in Marketing or equivalent.      

候選人至少具有大學專科或以上學歷,市場行銷或相關專業。

·         Fluent in both oral and written Chinese language.

       良好的中英文溝通能力。

·         At least 1 year minimum experience in the related field is required.

     至少1年相關工作經驗。

·         Analytical and has knowledge in quality measures.

    良好的分析能力及熟悉質量測試活動。

·         Must have strong leadership and teamwork attributes.

     具備良好的領導能力和團隊合作精神。

·         knowledge  computer literacy (Microsoft Office Word, PowerPoint, Excel).

    熟悉基本电脑软件程式。